Specific chatbot coding facilitates customer support questions, FAQ's and e-commerce by using a pre-programmed library of possible scenarios. Even direct payment can be part of a chatbot shopping experience.
Simply combining the chatbot application with your CRM system information enables your to bring a highly personalized experience to the end-user. You become in essence the professional shopping assistent or support agent of a virtual unlimited number of direct contacts.
I'm therefore extremely excited to see what this new trend will have to offer in the overall user experience. My first personal tests look extremely promising and I must say, I was very impressed by the easy of use of the chatbot wysiwyg editors.