The adoption of video is getting more and more digital. We want to consume where and what we want and on whatever device we are using. The younger the people, the more on demand streaming is used in mobile.
This new way of viewing will without any doubt change the CRM world of tomorrow. The emotional power of the image and the contextual strength are combined into video. More message in less time.
I do expect getting fluent video messages into the inbox within the the next year to come. Adding interactivity to video messages will be a must to keep it fascinating enough to keep everyone's attention.